As the UX Lead for PDF Strategy, I spearheaded the evolution of the Workspace PDF experience from a basic viewer into a sophisticated consumption platform. Despite Workspace’s reputation as a suite of file editors, 87% of all files viewed are third-party formats, with PDFs accounting for a staggering 1.7B weekly views.

I defined the high-level UX vision and architected a scalable information architecture. While leading a multidisciplinary team of designers we delivery six major features and designed an additional six for future milestones, directly contributing to a 20% increase in CSAT, solidifying the PDF experience as a core pillar of the Workspace ecosystem, and closing the competitive gap.

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